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Wilbur Curtis Airpot series

The key to brewing high-quality coffee for your customers lies in having a premium coffee maker. The Wilbur Curtis D500GT12A000 Airpot series coffee brewer provides the versatility needed to produce fresh, flavorful coffee. This model is equipped with digital controls that make customizing your recipes incredibly easy. The intuitive controls, along with the large LCD, make it simple to select from a range of brewing features, including pulse brew and pre-infusion. Additionally, the unit includes self-diagnostics for easy troubleshooting.

Key features

• 14.875-inch Airpot clearance
• Large LCD screen with changeable access code 
• Intuitive, scroll through control
• Power save mode helps in energy consumption 
• Includes the pre-infusion and pulse brew to enhance the coffee flavor 

Overall Dimensions:

• Left to Right: 9.25 inches 
• Front to Back (excluding faucet): 16.7 inches 
• Height: 24/.5 inches 

Common Problems

The machine won’t start the brewing process

If you press the start button and the machine does not start brewing, or the display shows “Sensor,” you need to call an expert to check your coffee brewer. In most cases, the temperature sensor will require replacement. 

Electrical problems

Sometimes the machine may display ready to brew, heating, or ready status, but the water stays cool or heats too slowly. If this is the case, the machine could be having electrical problems related to bad wiring, an open heating element, among other problems. Call an authorized technician to diagnose and perform the required repairs. 

Water level error

Another issue you may notice with the Wilbur D500GT12A000 coffee brewer is a water level error message on display. The possible causes for this error are related to water supply shutoff, leaking valves, clogged filters, or blocked valves. 

No power to display

Similar to other models from this brand, the D500GT12A000 Airpot features protective sensors that switch the machine off automatically to protect it from a power surge. Events of power surge and other major power problems may damage the inlet valve terminals, thermostat (HI-LIMIT) Switch, or universal control module malfunctioning. Contact a licensed Wilbur Curtis repair specialist in your local area for repair and periodic servicing for your machine. 

Extremely hot temperatures

A faulty universal power module or a shorted triac can lead to abnormally high temperatures in the machine’s heating tank. Very high temperatures cause the water to overheat and overflow. The leading cause for this is a malfunctioned sensor. 

Over dispensing problems

A broken or missing spray head can lead to over dispensing problems. An experienced repair technician can also help diagnose and repair other issues such as recalibration of water levels, which is also another cause of over-dispensing issues. 

Malfunctioned water tank open probe 

A malfunctioned water tank open probe often causes unleveled water in the tank, leading to overflowing, not heating, and dispensing issues. 

As part of the Alpha G3 series, you can expect top-notch performance from the Curtis ALP5GT63A000 coffee brewer. This model doesn’t disappoint; it features digital controls that ensure unrivaled precision and high performance. The unit comes with four additional warmers that can operate at different temperatures simultaneously. It also integrates an automatic warmer and timer to ensure that the coffee stays warm and fresh. Similarly, the unit comes with onboard diagnostics that constantly monitor the brewing process to ensure that you get rich, flavorful coffee every time!

Key features

• Large, well-lit display and intuitive controls to adjust the temperature, volume, and time
• The cold-water brew lock prevents the machine from brewing when the water temperature is below your preferred level.
• Includes pulse brew, pre-infusion, and adjustable brewing modes that enable you to customize the brewing process
• Durable construction using food-grade stainless steel materials
• Connects to a 0.25-inch water line hookup 

Overall Dimensions:

• Left to Right: 22.5 inches 
• Front to Back: 16.5 inches 
• Height: 17.125 inches 

Common Problems

Temperature sensor problem

If the machine does not start brewing and shows a “sensor” on display, you need to call a licensed Wilbur Curtis repair specialist. In most cases, the temperature sensor will need replacement.

Electrical problem

Electrical problems result due to a variety of issues. When your machine has electrical problems, you may notice “ready,” “heating,” or “ready to brew” sensors on display, but the water stays cool or heats too slowly. The leading causes for the electrical problems include bad wiring and open heating element. Call a Wilbur Curtis repair technician in your local area to diagnose and repair your machine. 

Water level error

If you see a water level error on display, the water supply may be shut off. Leaking, open or blocked valves could also lead to this problem. 

No power to display

The most common problem for this is a power surge. Other major power problems could also damage the inlet valve terminals, thermostat switch, or universal control module. 

High temperature

Extreme temperatures in the heating tank result in water overflowing. A malfunctioned sensor often causes this. Another leading cause of overheating is a shorted triac or universal power module. Let us face it, even mentioning some of these terms are difficult for most of us, let alone repairing them. Call an authorized technician to check and repair these issues. 

Over dispensing problem

The primary cause for over-dispensing in most Wilbur Curtis coffee brewers is a broken or missing spray head. A licensed technician will also help in the recalibration of the water levels, which may also lead to this problem. 

Water tank probe open failure

This problem causes unleveled water in the tank leading to heating failure, overflowing, and dispensing failure. A repair technician will help in replacing the water tank probe.

The Curtis GEMSS63A1000 G3 Gemin coffee maker is an excellent choice for hotel lobbies, restaurant table service, and convenience stores. The machine has intuitive controls and superior features that consistently produce high-quality gourmet coffee. Its customizable features allow you to fine-tune the brewing process. Notable features include pulse brewing and pre-infusion, as well as a double-walled insulated server to preserve the heat and flavor, ensuring fresh-brewed coffee for your customers every time.

Key features

• A self-diagnostic monitor ensures a smooth brewing process
• It has a large LCD and intuitive controls
• Single, 1.5-gallon capacity with a double wall removable server
• The brewing process is fully customizable 

Overall Dimensions

• Left to Right: 9 inches 
• Front to Back: 22.25 inches
• Height: 29.75 inches 

Common Problems

Faulty temperature sensor

When you switch on the machine, and you cannot brew and instead see a “sensor” display that does not go away, you should call a repair specialist to check your machine. Most often, the temperature sensor will need to be replaced. 

The machine will not start brewing. 

When you see that the machine displays “ready,” “heating,” or “ready to brew” status on display but the water stays cool or heats slowly, the machine could be having electrical problems. The problems result from a malfunctioned heating element or bad wiring, which needs to be checked and repaired by a specialized Wilbur Curtis technician. 

Water level error

The possible issues related to water level error include leaking valves, a shutoff water supply, clogged filter, or blocked valves. 

No power to display

Major power problems and power surges may damage the thermostat Hi-Limit switch, universal control module, and inlet valve terminals. An authorized technician will help in diagnosing and performing the required repairs. 

Extreme temperatures

Extremely high temperatures result in overheating, which leads to water overflow. The common causes for these problems include a malfunctioned temperature sensor, shorted triac, or faulty universal power module. 

Over–dispensing issues

A broken or missing spray head leads to over-dispensing issues. Replacing the spray head will help in restoring the normal functionality. You can also recalibrate the water levels on the main control board to solve the problem.

Water tank open probe failure

Malfunctioning of the water tank open probe leads to unleveled water in the tank, causing heating failure, overflowing, and dispensing failure. 

The key to a great cup of coffee is starting with a high-end coffee brewer. No matter how skilled you are as a barista, without the right machine, it's impossible to achieve that fresh, flavorful cup of coffee. That's where the Curtis TP15S10A1100 ThermoPro 1.5 gallon coffee brewer comes in. This model is designed to help you brew the perfect cup of coffee at home, in a restaurant, or in other commercial establishments. The brewer features an intuitive scroll-through menu that allows you to fine-tune the brewing process to meet your specific needs. It also includes advanced features such as pulse brewing and pre-infusing, which provide additional ways to customize the brewing process.

Key features

• Boasts of pre-programmed recipes including decaf, light roast, dark roast, high yield, gourmet standard, and filter pack
• The self-diagnostic system helps in troubleshooting the common problems. It also displays the error code and service phone number.
• Includes a sight glass and sight glass cleaning brush
• Stainless steel vacuum server with faucet guard and sturdy handles

Overall Dimensions:

• Left to Right: 11 1/4"
• Front to Back: 20 3/8"
• Height: 35 1/8"

Common Problems

Temperature sensor failure

When you find that the display shows "Sensor," and it is not brewing, the temperature sensor may be faulty. Ensure that you call a licensed Wilbur Curtis repair specialist to check and replace the faulty sensor. 

The water does not heat.

The machine should start heating the water within a few seconds. If you notice the "ready," "heating," or "ready to brew" status on display and the water stays cool or takes too long to heat, you need to get assistance from a licensed Wilbur Curtis technician. The machine could be having electrical issues such as an open heating element or bad wiring, which needs to be repaired by an authorized technician. 

Water level error

Clogged filters shut off the water supply, blocked or leaking valves lead to unleveled water in the tank. Call an expert to repair or replace the malfunctioning parts. 

No power to display

If you find that your machine does not turn on, check the power supply and ensure that everything is plugged in. If the problem persists, the machine could be having advanced problems. In most cases, power surge and other major power problems lead to inlet valve terminal damage, malfunctioning of the thermostat HI-LIMIT switch, and universal control module failure. An authorized technician will help in diagnosis and repairs. 

High temperatures

Extremely high temperatures lead to water overflowing. The problem is often caused by a faulty universal power module, shorted triac, or malfunctioned temperature sensor. Authorized Wilbur Curtis technicians will provide the correct repair parts that restore the normal functioning of your machine. 

Water tank open probe failure

This feature controls the functioning of the water tank. If the probe malfunctions, it leads to unleveled water in the tank, causing overflowing, dispensing issues, or heating failure

Over dispensing

When the coffee brewer is over dispensing, the spray head may be broken or missing. A repair specialist will help in replacing the correct spray head. You may also need to reprogram the correct water level calibration on the main control board. 

Gemini IntelliFresh Series

The GEMTIF10B1000 G3 Gemini IntelliFresh 3 coffee brewer is part of the Curtis Gold Cup Series. This model comes with advanced programming for saving brewing settings and intuitive features for customization. It includes advanced features such as pre-infusion and pulse brewing for a personalized coffee experience.

Key features

• Includes a durable AFS Spray head
• The IntelliFresh technology keeps a record of your preferred temperature requirements.
• The brewing process is fully customizable. 
• It comes with twin, 1.5-gallon removable servers with sight glasses.

Overall Dimensions:

• Left to Right: 18.125 inches 
• Front to Back: 22.25 inches
• Height: 30.625 inches

Common Problems

The machine will not start brewing 

When you see that the machine displays "ready," "heating," or "ready to brew" status on display but the water stays cool or heats slowly, the machine could be having electrical problems. The problems result from a malfunctioned heating element or bad wiring, which needs to be checked and repaired by a specialized Wilbur Curtis technician. 

Electrical problems

Sometimes the machine may display ready to brew, heating, or ready status, but the water stays cool or heats too slowly. If this is the case, the machine could be having electrical problems related to bad wiring, an open heating element, among other problems. Call an authorized technician to diagnose and perform the required repairs. 

No power to display

Major power problems and power surges may damage the thermostat Hi-Limit switch, universal control module, and inlet valve terminals. An authorized technician will help in diagnosing and performing the required repairs. 

Water level error

If you see a water level error on display, the water supply may be shut off. Leaking, open or blocked valves could also lead to this problem. 

High temperatures

Extremely high temperatures lead to water overflowing. The problem is often caused by a faulty universal power module, shorted triac, or malfunctioned temperature sensor. Authorized Wilbur Curtis technicians will provide the correct repair parts that restore the normal functioning of your machine. 

Over dispensing

When the coffee brewer is over dispensing, the spray head may be broken or missing. A repair specialist will help in replacing the correct spray head. You may also need to reprogram the proper water level calibration on the main control board. 

Water tank probe open failure

This problem causes unleveled water in the tank leading to heating failure, overflowing, and dispensing failure. A repair technician will help in replacing the water tank probe.

Twin Combo Coffee / Iced Tea & Coffee Brewer series

The Curtis CBHT is a high-volume twin combo brewing system that can brew up to 21 gallons of coffee or iced tea per hour. It offers full brewing programmability with various options like pre-infusion and pulse brewing. The multi-batch option includes four tea and six coffee buttons for different batch sizes and beverage profiles. The model also features a durable stainless exterior resistant to scratches and smudges.

Overall Dimensions:

• Width: 21.875 inches 
• Depth: 22.875 inches
• Height: 36.75 inches 

Common Problems

Temperature sensor problem

If the machine does not start brewing and shows a "sensor" on display, you need to call a licensed Wilbur Curtis repair specialist. In most cases, the temperature sensor will need replacement.

Electrical problem

Electrical problems result due to a variety of issues. When your machine has electrical problems, you may notice "ready," "heating," or "ready to brew" sensors on display, but the water stays cool or heats too slowly. The leading causes for the electrical problems include bad wiring and open heating elements. Call a Wilbur Curtis repair technician in your local area to diagnose and repair your machine. 

Water level error

If you see a water level error on display, the water supply may be shut off. Leaking, open or blocked valves could also lead to this problem. 

No power to display

The most common problem for this is a power surge. Other major power problems could also damage the inlet valve terminals, thermostat switch, or universal control module. 

High temperature

Extreme temperatures in the heating tank result in water overflowing. A malfunctioned sensor often causes this. Another leading cause of overheating is a shorted triac or universal power module. Let's face it, even mentioning some of these terms is difficult for most of us, let alone repairing them. Call an authorized technician to check and repair these issues. 

Over dispensing problem

The primary cause for over-dispensing in most Wilbur Curtis coffee brewers is a broken or missing spray head. A licensed technician will also help in the recalibration of the water levels, which may also lead to this problem. 

Water tank probe open failure

This problem causes unleveled water in the tank leading to heating failure, overflowing, and dispensing failure. A repair technician will help in replacing the water tank probe.

Curtis CAFE1DB10A000 Commercial Pourover Station series

The Curtis CAFE1DB10A000 coffee brewer doesn't need a waterline connection, making it perfect for enjoying high-quality tea anywhere. It includes a large water tank, powerful heating element, precision-engineered spray head, and a well-designed brewing basket for optimum flavor extraction. 

Key features 

• Lighted rocker switches 
• It comes with a generous tank capacity with a wide mouth that allows for easy filling.
• It features a large volume water tank.
• Combines stainless steel and vinyl materials to ensure durability

Overall Dimensions:

• Left to Right: 9 inches 
• Front to Back: 16.5 inches
• Height: 17.25 inches 

Common Problems

No power to display

If you find that your machine does not turn on, check the power supply and ensure that everything is plugged in. If the problem persists, the machine could be having advanced problems. In most cases, power surge and other major power problems lead to inlet valve terminal damage, malfunctioning of the thermostat HI-LIMIT switch, and universal control module failure. An authorized technician will help in diagnosis and repairs. 

Over dispensing

When the coffee brewer is over dispensing, the spray head may be broken or missing. A repair specialist will help in replacing the correct spray head. You may also need to reprogram the proper water level calibration on the main control board. 

The water does not heat or heats too slowly

When you see that the machine displays "ready," "heating," or "ready to brew" status on display but the water stays cool or heats slowly, the machine could be having electrical problems. The problems result due to a malfunctioned heating element.

Curtis WB5N Description Hot Water Dispenser

The Curtis WB5N hot water dispenser is versatile for various uses, with a decently sized water tank providing up to 15 gallons of hot water per hour. It features an automatic refill system, adjustable temperature, intuitive controls, large LED display, advanced diagnostic feature, and easy-to-clean stainless steel construction.

Product Details

• Decent 5-gallon tank and automatic refill system
• It is capable of producing up to 15 gallons of hot water per hour 
• Digital temperature controls with a temperature range of 140-210 degrees F
• The agitator pump ensures constant aeration 
• Durable stainless steel construction with red accents
• The on-board diagnostics ensures that the machine runs optimally

Common Problems

Water level error

The possible issues related to water level error include leaking valves, a shut-off water supply, clogged filter, or blocked valves. 

No power to display

Major power problems and power surges may damage the thermostat Hi-Limit switch, universal control module, and inlet valve terminals. An authorized technician will help in diagnosing and performing the required repairs. 

Extremely high temperatures 

Extremely high temperatures lead to water overflowing. The problem is often caused by a faulty universal power module, shorted triac, or malfunctioned temperature sensor. Authorized Wilbur Curtis technicians will provide the correct repair parts that restore the normal functioning of your machine. 

Water tank open probe failure

Malfunctioning of the water tank open probe leads to unleveled water in the tank, causing heating failure, overflowing, and dispensing failure. 

Commercial Cappuccino Dispenser series

The Commercial Cappuccino Dispenser series has a six-hopper capacity to dispense six coffee flavors at once. It features eye-catching graphics, a preset dispense option, and is ideal for high-volume coffee sales. Additionally, it has a high-velocity whipping motor, fixed flow water system, and direct drive mixing augers for precise blending and a better liquid draining system.

Overall Dimensions:

• Width: 23.625 inches 
• Depth: 21 inches 
• Height: 34.75 inches 

Common Problems

Faulty temperature sensor

When you switch on the machine, and you cannot brew and instead see a "sensor" display that does not go away, you should call a repair specialist to check your machine. Most often, the temperature sensor will need to be replaced. 

The machine will not start brewing. 

When you see that the machine displays "ready," "heating," or "ready to brew" status on display but the water stays cool or heats slowly, the machine could be having electrical problems. The problems result from a malfunctioned heating element or bad wiring, which needs to be checked and repaired by a specialized Wilbur Curtis technician. 

Water level error

The possible issues related to water level error include leaking valves, a shut-off water supply, clogged filter, or blocked valves. 

No power to display

Major power problems and power surges may damage the thermostat Hi-Limit switch, universal control module, and inlet valve terminals. An authorized technician will help in diagnosing and performing the required repairs. 

Extreme temperatures

Extremely high temperatures result in overheating, which leads to water overflow. The common causes for these problems include a malfunctioned temperature sensor, shorted triac, or faulty universal power module. 

Water tank open probe failure

Malfunctioning of the water tank open probe leads to unleveled water in the tank, causing heating failure, overflowing, and dispensing failure.

The Wilbur Curtis TB coffee brewer offers superior performance and intuitive controls, allowing you to serve flavorful coffee and iced tea at your establishment. It comes with brew by volume controls, digital temperature settings, and a cold-water brew lock-out feature to prevent brewing at undesired water temperatures.

Overall Dimensions:

• Depth: 22.875 inches
• Width: 10.125 inches 
• Height: 34.25 inches 

Common Problems

The machine will not start the brewing process

If you press the start button and the machine does not start brewing, or the display shows “Sensor,” you need to call an expert to check your coffee brewer. In most cases, the temperature sensor will require replacement. 

Electrical problems

Sometimes the machine may display ready to brew, heating, or ready status, but the water stays cool or heats too slowly. If this is the case, the machine could be having electrical problems related to bad wiring, an open heating element, among other problems. Call an authorized technician to diagnose and perform the required repairs. 

Water level error

Another issue you may notice with the Wilbur D500GT12A000 coffee brewer is a water level error message on display. The possible causes for this error are related to water supply shutoff, leaking valves, clogged filters, or blocked valves. 

No power to display

Similar to other models from this brand, the D500GT12A000 Airpot features protective sensors that switch the machine off automatically to protect it from power surges. Events of power surge and other major power problems may damage the inlet valve terminals, thermostat (HI-LIMIT) Switch, or universal control module malfunctioning. Contact a licensed Wilbur Curtis repair specialist in your local area for repair and periodic servicing for your machine. 

Extremely hot temperatures

A faulty universal power module or a shorted triac can lead to abnormally high temperatures in the machine’s heating tank. Very high temperatures cause the water to overheat and overflow. The leading cause for this is a malfunctioned sensor. 

Over dispensing problems

A broken or missing spray head can lead to over dispensing problems. An experienced repair technician can also help diagnose and repair other issues such as recalibration of water levels, which is also another cause of over-dispensing issues. 

Malfunctioned water tank open probe 

A malfunctioned water tank open probe often causes unleveled water in the tank, leading to overflowing, not heating, and dispensing issues. 

Curtis RU-600-20 Automatic Twin 6 Gallon Coffee Urn Large Volume Series

The Curtis RU-600 automatic coffee maker is perfect for cafeterias, convenience stores, and catered events. It brews large and small volumes of premium quality coffee with a closed lid brewing system and a swing spray head. Its simple button operation and thermostatic controls ensure precise and consistent brewing.

Product features

• Decent 12-gallon water tank and capability of brewing up to 30 gallons of coffee per hour
• Includes a dial thermometer and a thermostat that maintains the correct brewing temperature automatically
• Come with self-closing drip-proof faucets.
• Has an automatic refill and emergency refill valve
• The half batch brew cycle enables you to brew smaller amounts and minimizing waste

Overall Dimensions:

• Left to Right: 33.5 inches 
• Front to Back: 17 inches 
• Height: 32.5 inches

Common Problems

Water level error

The possible issues related to water level error include leaking valves, a shutoff water supply, clogged filter, or blocked valves. 

No power to display

Major power problems and power surges may damage the thermostat Hi-Limit switch, universal control module, and inlet valve terminals. An authorized technician will help in diagnosing and performing the required repairs. 

Extremely high temperatures 

Extremely high temperatures lead to water overflowing. The problem is often caused by a faulty universal power module, shorted triac, or malfunctioned temperature sensor. Authorized Wilbur Curtis technicians will provide the correct repair parts that restore the normal functioning of your machine. 

Water tank open probe failure

Malfunctioning of the water tank open probe leads to unleveled water in the tank, causing heating failure, overflowing, and dispensing failure. 

Automatic Coffee Grinder Series

The Automatic Coffee Grinder Series is perfect for limited counter space. It ensures a consistent coffee grind with automatic operation and precise portion control. Ideal for cafes and supermarkets, it features a powerful 0.5HP motor and intuitive controls.

Product details

• Self-adjusting brew rails enable it to accommodate different size brew baskets.
• Equipped with a powerful 0.5HP motor and a safety circuit breaker
• The large grinding burrs ensure fast and efficient operation
• The portion sizes are adjustable from 1 oz. To 27 oz

Overall Dimensions

• Left to Right: 9.375 inches 
• Front to Back: 14 inches 
• Height: 20.375 inches

Common Problems

Under or over dispensing 

One of the common issues with this dispenser is over-dispensing the correct weight or amount of ground coffee. A licensed repair technician will help in the calibration or replacement of worn-out parts.

Dispensing failure

This problem results due to a jammed motor or bad timer. A licensed Wilbur Curtis repair specialist will replace the worn-out features with genuine parts. 

Damaged hopper canister

A broken or damaged hopper canister needs replacements to restore normal functioning, a licensed Wilbur Curtis repair specialist will help with these kinds of repairs. 

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